Digital Onboarding Solutions

Digital onboarding is a transformative approach to user initiation. This process revolutionises traditional onboarding methods by utilising technology to facilitate the integration of new users into an online service provider or platform. Digital onboarding ensures a swift and secure user experience, setting new standards for efficiency in the onboarding landscape.

The digital onboarding process begins when a user creates an account on a service or platform. During online registration, users are required to provide personal information, which is then verified through various digital identity verification methods. Multifactor authentication, document uploads and biometrics verification may be used to ensure the authenticity of the given information.

Since the service or platform provider does not directly interact with the user during the digital onboarding process, it is vital to have a system that delivers a user-friendly experience while offering unparalleled security. Digital onboarding solutions aim to enhance accuracy and expedite identity verification, reducing the need for paperwork and in-person interactions and reinforcing the overall efficiency of onboarding processes.

The GENi family of products provides a vendor agnostic approach for a versatile, rapid deployment platform for digital onboarding and eKYC. It enables the ability to select the best of breeds technologies in contactless face and fingerprint liveness detection and recognition, document scanning and AML checking, along with age classification to provide a secure environment to onboard your customers or to check their credentials, conveniently on their mobile devices. Proudly developed in-house by our subsidiary Progeny.

Benefits of Digital Onboarding Solutions

Enhanced Convenience

Digital onboarding solutions allow user to create accounts and initiate relationships with service providers from the comfort of their homes. This eliminates the need for physical paperwork and in-person visits, reducing time and effort for both businesses and customers.

Flexibility to Switch Channels

Users can initiate and complete identity verification processes across various channels of their choice, including mobile apps, websites, or in-person kiosks. This provides users a smooth and consistent onboarding experience across different touchpoints at anytime and anywhere.

Streamline Onboarding Process

Automated identity verification processes can swiftly validate user information, accelerating the digital onboarding journey. Not only does this efficiency help improve customer satisfaction, it also enables businesses to quickly engage with their customers.

Integration with eKYC Solutions

Digital onboarding solutions integrate with state-of-the-art eKYC tools to digitise and automate the Know Your Customer process. Leveraging biometrics and document verification, eKYC solutions enable rapid and secure identity verification. This minimises errors and expedites the onboarding process, offering a hassle-free experience for both businesses and customers.

Liveness Detection for Enhanced Security

Digital onboarding solutions leverage advanced authentication methods including liveness detection technology, to thwart impersonation attempts and unauthorised access, safeguarding sensitive information from potential threats. This extra layer of security helps foster trust between users and service providers.

Increased Regulatory Compliance

Digital onboarding solutions improve compliance with regulatory requirements. Automated checks and documentation processes help organisations adhere to legal standards, reducing the risk of non-compliance.

FAQs on Digital Onboarding